Service Desk Agents
This page explains how service desk agents can use Secure Service Desk.
The top menu for the Secure Service Desk consists of the following items:
- Admin: gives information on the account you are signed in with, and what privileges that account holds.
- Service Desk: the interface for performing actions on behalf of a user contacting the Secure Service Desk. From here you can:
- New password: to change the password for the current user.
- Enroll: view and change the enrollments for the current user.
Before performing any actions, the user must be identified and selected in Active Directory, see next section.
Search for a user
To search for a user:
- Click Service Desk in the top menu.
- Fill in the user’s name or username in the top right search field and click the search icon.
- If there is a single match, the user’s information is displayed. In case of partial matches, a list of possible Active Directory names is displayed.
- Choose the correct user from the list.