Knowledge Base

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Specops Password Reset

Invalid license key

Version mismatch The error message can appear if there’s a version mismatch. If for instance the version of the installed product is 6.x and the license key that you’re trying to import is for version 7.x then this can occur. You can find out by comparing the name of the license key text file (it...

License key error, attempted to perform an unauthorized operation

This usually means that you’re not authorized to import the license key file. Make sure that you’re logged in with a domain administrator account on the machine. Close the Password Policy Domain Administration tool, open it again by right clicking its icon and select “Run as administrator”. Now try again to import the license key.

Unable to Delete Users with Leaf Objects

Specops Password Policy, Password Reset, and uReset/Specops Authentication all use leaf objects under user accounts for the purposes of storing user specific information — for Password Policy this includes password history and length-based password age information; for Password Reset and uReset/Specops Authentication the leaf object contains user enrollment data. The advantage of using a leaf...

Specops Is Not Accurately Displaying my Domain Password Policy or Fine-Grained Password Policy

In Specops Password policy administrative tools or in Specops uReset/Password Reset you may find that the displayed password policy rules from Active Directory do not appear accurate. All Specops password products respect both the default and fine-grained password policies as configured in Active Directory and are displayed by reading the relevant configuration attributes directly from...

Wrapping Custom Credential Provider using the Registry

While we recommend using the client ADMX template, often for testing or remote users we must create the registry keys that the ADMX would create through some other means. For specifying which credential provider to wrap, create the following string value in the registry: Change the GUID value to the appropriate GUID for the credential...

“Identity check failed for outgoing message” error when accessing any Password Reset Webpage after an upgrade or opening the Configuration tool

Complete message reads: “Identity check failed for outgoing message. The expected DNS identity of the remote endpoint was ‘servername.domain.com’ but the remote endpoint provided DNS claim ‘webserveralias.domain.com.’ If this is a legitimate endpoint, you can fix the problem by explicitly specifying DNS identity ‘webserveralias.domain.com’ as the identity property of EndpointAddress when creating channel proxy.” Possible...

No enrollment policy configured

The Specops Password Policy GPO, configured with the Specops Password Reset user settings do not apply to the user account object in AD. Our suggestion is to open Active directory User & Computers and locate the current user account object. Next, look in Group Policy Management. Is the Specops Password Reset user GPO linked to...

When the user follows the enrollment reminder link, they are told that they do not have a configured enrollment policy

The service account has lost permissions to read the Specops Password Reset Group Policy Object. Possible solution From the Group Policy Management Console, add the service account to the Delegation Tab of the Specops Password Reset Group Policy Object with Read rights.

User receives “the certificate revocation list server could not be reached” message when they click the reset password link at the logon screen, but not when they browse to the reset page when logged in.

User is not connected to the internet at the logon screen. Possible solution You can use one of the following three options below to solve this issue: Add a new rule to your proxy that allows “domain computers” to reach the CRL servers on the internet. The rule will look similar to the example below:...

An error occurred when serving the request. Please contact your administrator – Specops Password Reset service will not start.

Description: Users attempt to go to the Specops Password Reset page, and they encounter the error below: You check the Specops Password Reset Service on your Specops Password Reset Server and find that it is not running. When you attempt to start it, the service fails to start. In the Event Viewer, Windows Logs, Application...
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