Active Directory password resets and account lockouts are a burden on IT departments everywhere. By some estimates, 40% of all helpdesk calls are password related. A self-service password reset solution enables employees to reset their forgotten Windows passwords, and manage account lockouts, without calling the helpdesk.
For IT departments, there are many benefits with using a self-service password reset solution beyond self-service. Whether it’s email or on-screen password notification reminders to encourage users to change passwords before they expire, or the ability to update the locally cached credentials for remote workers, it ultimately means spending less resources on password-related issues.
For users, it’s about convenience. A self-service password reset solution means availability and access, no matter the time, location, or device.