Self-service password reset

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  Multi-factor identity verification

  The Specops enterprise password reset software allows users to verify their identity using a wide range of identity providers, including Duo Security, Okta Verify, and a biometric option. Multiple authentication options guarantee that users will complete the password-reset task, even if an identity provider is unavailable. For example, if a user does not have their mobile device when a password reset need arises, they can still verify with social identity providers.

  The multi-factor identity verification process extends to the helpdesk. Instead of verifying users with security questions, the helpdesk staff can use the solution to verify users with any of the identity providers in their enrollment, including the option to send a one-time code to the mobile number associated with the user’s account.

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  Password reset for remote users

  Our password reset tool enables remote users to manage their passwords, without calling the helpdesk. The solution prevents account lockouts by updating the local cached credentials, even when a Domain Controller cannot be reached. When a user’s password expires, they can reset their password right from the Windows logon screen.

  If a remote user was to lock themselves out of their account, the tool will enable them to unlock their account. Upon successful authentication, the user can unlock their account with the option to reset their password. Allowing users to manage this process reduces the helpdesk burden where the remote workforce is concerned.

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  Enrollment enforcement

  To help users get started with the self-service tool, Specops offers flexible enrollment options. Administrations can automatically enroll users to the password reset system, without requiring users to do anything. This can be achieved with any identity provider that has identifier information in Active Directory (for example: Mobile Code, Duo Security, Symantec VIP, Okta Verify, and more).

  Administrators can also guide users to the enrollment process via notifications. Enrollment notifications can include emails, a balloon tip pop-up, or even an unclosable fullscreen browser when the user logs in to Windows. The tool also offers various reports to help you keep track of your enrollment progress.

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Sound like a good fit?