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Specops uReset
Wrong username or password.
Error message during an enrollment or password reset attempt. The most common cause is obviously as the error message says, that you have typed the wrong username or password but if you’re 100% sure that it’s correct and you’re still getting the message then it may be due to other causes. Out of Scope Make...
Bulk add users to onboarding
The linked article below with assist with the scripting to bulk add users to onboarding utilizing First Day Password https://specopssoft.com/blog/scripting-new-user-onboarding-initial-password/
You cannot enroll for this service
uReset users may report the following message appears when attempting to reset their password: You cannot enroll for this service. No Policy has been configured for you for this service. This message indicates that uReset is set to Group Policy mode and that the user is not affected by a GPO tagged for uReset. Blank...
How to check what users are enrolled/not enrolled in Specops Authentication.
Please ensure you are on the latest version of Gatekeeper and in your Ureset Admin portal, go to Reporting>Enrollment Ratio>Details. From there you can generate or export a list of “Enrolled Users” or “Not Enrolled Users”.
Event ID 2040 Access denied during a password change attempt
The Gatekeeper service account gets an access denied event during a user password change attempt and the password change fails. Event ID 2040 turns up in the Event viewer: Log Name: Specops Source: Authentication Gatekeeper (Specops) Date: 4/14/2023 8:42:49 AM Event ID: 2040 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: gatekeeper01.domain.local Description:...
How do I disable Captcha
Google Captcha is designed to stop attacks such as username harvesting bot attacks and is enabled by default in all customer tenants. How and when it is enforced is not something that Specops can control as it is decided by Googles algorithms, however if it becomes to intrusive it can be disabled in your tenant....
How do I create separate uReset policies for different user groups?
This article will walk you through configuring multiple policies with in the Specops Authentication platform. It is important to note that this will not work if your policy mode is set to cloud mode. It will need to be set to group policy or both. https://specopssoft.com/support/ureset-8/administration/authentication-web/ Go to Group Policy Management console. If this is...
Mobile Code Enrollment message prompt
If an end user receives the following message during enrollment for Mobile Code and you would like for them to have to enroll themselves instead of having an Administrator enroll them in Active Directory, you should enable this option in the Admin Portal. You should then have the user close out of the browser and...
You cannot enroll for any more identity services.
This message appears when users are already enrolled in all the identity services configured within the policy: To fix this issue, more MFA options would need to be added for the user to be able to add additional enrollments, which can be done by logging into the admin portal and going under Products to uReset...
Entra Makes Passkeys the Default: How this Change Affects Specops uReset
As of mid-2026, passwordless sign-in is now the default for Microsoft Entra. Microsoft Entra now uses a new order for system-preferred authentication methods. Instead of prompting users with a list of authentication methods, Entra now automatically chooses the strongest method a user has registered, in this order: This results in issues with using the “Reset...