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Specops uReset (8.0 and later)

It looks like the connection to your organization’s server is down.

When you see this message, you can check a few things within your environment to ensure your gatekeeper is operating properly. Go to the Specops Authentication Gatekeeper and check your Gatekeeper tab to see the overall connectivity. This article will go over several common scenarios in which this may happen The service is stopped If...

Enroll Users with Non-Corporate Email Addresses in Personal Email

In certain environments, external users or contractors may be configured with a non-corporate email address in the ‘mail’ attribute (for example, a company email for the contractor organization or a personal/private email address). These users cannot use the Email Identity Service in Specops Authentication (uReset, Secure Service Desk Quick verification) as the Email Identity Service...

How do I disable Captcha

Google Captcha is designed to stop attacks such as username harvesting bot attacks and is enabled by default in all customer tenants. How and when it is enforced is not something that Specops can control as it is decided by Googles algorithms, however if it becomes to intrusive it can be disabled in your tenant....

You cannot enroll for this service

uReset users may report the following message appears when attempting to reset their password: You cannot enroll for this service No Policy has been configured for you for this service. This message indicates that uReset is set to Group Policy mode and that the user is not affected by a GPO tagged for uReset. Identify...

Force Un-enrolling a User

*Please note doing this will not remove any auto enrolled methods such as email or mobile code. This can be done by deleting the leaf object under the user in Active Directory. You can do this by ensuring the following settings are enabled: After the settings are enabled, locate the user you would like to...

Migrating users with sub-objects can fail

Specops Password Reset (SPR) and Specops Password Policy (SPP) take full advantage of Active Directory. SPR creates a classStore Object called specops-spp-passwordreset. SPP creates a classstore Object called specops-spp-passwordhistory. Both of these objects can prevent migration tools, such as Active Directory Migration Tool (ADMT), from successfully migrating the user object. Note: The latest version of...

Verify uReset License Usage

This article will review how Specops uReset licenses are consumed and assumes you are on the latest version of uReset. The count is based on the number of enabled Active Directory user objects that have a uReset GPO applied to them in Active Directory. License usage will be displayed in the subscription tab of the...

Creating a Specops Authentication Gatekeeper Administration Server

This guide is intended to walk through a scenario in which you would like to create a Gatekeeper Admin Server. Start by going to one of the 2 links below depending on your region: https://login.specopssoft.com/Authentication/Admin for North America https://eu.login.specopssoft.com/Authentication/admin for Europe If this is your first time setting up a gatekeeper in your environment, you...

Error during sign in: Unknown Domain or username.

The cause of this error varies, It often shows up when trying to sign in during an enrollment or password reset attempt. Here below is a list of some of the most common causes. In the Specops Authentication Gatekeeper Admin tool, check the scope settings at the Active Directory Settings tab and make sure in...

Granting Access to Specops Authentication Enrollment Data In Active Directory

Enrollment data in AD is locked down with a default permission set that should be sufficient for all Specops Authentication products to function. Use the instructions provided here only on guidance from Specops Support staff. The following PowerShell commands can be used to grant a group full access to all SpecopsAuthentication leaf objects in Active...
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