Prepare the helpdesk for self-service

The helpdesk staff is an important factor in the success of your self-service password reset rollout project. The helpdesk staff needs to know what is going to change, why the organization is making the change, and what they need... Read More

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Custom Attribute Mobile

Overview Specops Password Reset (SPR) leverages mobile devices for resetting passwords, and receiving new, possibly temporary, passwords from the Service Desk. When organizations choose to use Mobile Devices, the mobile numbers must be available to the Service Desk. SPR... Read More