Nearly every organization, large or small has to deal with the problem of employees occasionally forgetting their passwords. Historically, a forgotten password has meant placing a phone call to the helpdesk. However, this tends to be a very poor... Read More
How to configure password expiration notifications
When it comes to notifying users that their passwords are going to expire soon, more communication is always better. Users do not enjoy the password change process; keeping them informed as to when their password will expire is a great... Read More
How to change user passwords in Active Directory
We often get asked how our self-service solution changes passwords on a user account in Active Directory. It’s a more interesting question than it sounds as there are many processes at work here, and many ways to do it.... Read More
Identity verification best practices
Identity verification must consider the level of access being granted, the type of data being accessed, and the action being performed. Read More
Specops uReset and GDPR compliance
With the introduction of Specops uReset (version 8.1 or later) in the Microsoft EU data center, organizations can now choose which instance of Specops uReset they want to use. Specops uReset is a hybrid password reset solution. The cloud... Read More
Security questions – authenticating with your worst kept secrets
Knowledge based authentication (KBA) is a form of identity verification that asks users to answer a “secret” to prove their identity before accessing a system. Passwords and security questions are the most common forms of KBA. Their familiarity means... Read More
Delegated password reset permission for your helpdesk
This may come as a surprise to some, but you don’t need to grant domain admin rights for common administrative tasks, like unlocking accounts and resetting passwords. There’s a better way, and it is so easy, you’ll wonder why... Read More
Resetting password? Just put your finger on it
It’s no secret that people hate passwords. Organizations often require passwords to be at least eight characters long and include lowercase letters, uppercase letters, number and special characters. While these complexity requirements barely make passwords secure, they are enough... Read More
Helpdesk password reset best practices
If your organization is currently using a self-service password reset solution, it is critical that the helpdesk staff who manage the system, and assist users, consistently follow best practices. This post will provide tips for reducing password-related calls to... Read More