News and Research

Helpdesk password reset best practices

Helpdesk password reset best practices

If your organization is currently using a self-service password reset solution, it is critical that the helpdesk staff who manage the system, and assist users, consistently follow best practices. This post will provide tips for reducing password-related calls to... Read More

End-user password management behavior: the bane of IT

End-user password behavior: the bane of IT

We recently ran a meme contest on Spiceworks asking IT administrators and support staff to create a password related meme that captured their password management challenges. I’ve taken the liberty of including some of these throughout this article. With... Read More

best password policy meme award

And the best password meme award goes to…

For a few weeks now we have been running a contest for SpiceHeads, IT professionals who use Spiceworks and thereby are official curators of all things Spicy. The inspiration for the contest came after attending several local SpiceCorps meetups,... Read More

Why is password reset a security loophole?

Why is password reset a security loophole?

Authentication is a process of validating the identity of a user that is trying to gain access to an application or system. While many companies have taken the steps to implement strong authentication, they don’t always require users to... Read More