Departement du Var
Departement du Var reduce password-related support costs with Specops.
Region
France
Company size
1,000 – 4,999
Product(s)
Specops Password Policy
Industry
Local Government
“Support was excellent. The Specops team were very attentive and responsive.”
Departement du Var were able to reduce their password-related costs thanks to Specops Password Policy’s dynamic end user feedback. Users were able to understand password complexity requirements, reducing calls to the helpdesk.
At a glance
Reduced
helpdesk calls
Cut
end user password confusion
Lowered
password-related costs
Departement du Var wanted to help their end users independently update their passwords in line with security policies, to cut down on the time and resources spent on IT support. Research has shown these costs can add up and be significant for organizations. Problems start when organizations create new, secure password policies that lead to end user confusion and a spike in helpdesk calls.
We asked Vincent Sueur, CISO, what drove Departement du Var to reach out to Specops. Vincent explained: “Users were systematically calling support for forgotten passwords. One driver was Microsoft’s native functionality wasn’t displaying a clear message when a user’s password didn’t meet a policy – they didn’t understand why their password was rejected, so they would call the helpdesk.”
The challenge was clear: Departement du Var wanted give users the autonomy to clearly see how to meet password requirements, and free up the IT team. Deciding they needed to try something new, the organization decided to engage Specops with involvement from their Cybersecurity and Infrastructure teams.
Windows wasn’t displaying a clear message when a user’s password didn’t meet a policy – they didn’t understand why their password was rejected, so they would call the helpdesk.
Specops’ dynamic end user feedback reduces helpdesk calls
After a successful POC (proof-of-concept), the Specops Client was set up to provide end users with dynamic feedback at the password change screen. This lets them see in real time which criteria they need to meet Departement du Var’s password requirements, instead of getting a frustrating ‘password does not meet requirements’ message leading to a support desk call.
Specops dynamic end user feedback at password change screen
When Departement du Var found themselves in need of Specops support, they had their requests dealt with swiftly. Vincent had this to say about his experience: “Support was excellent. The Specops team were very attentive and responsive.” And when asked if Departement du Var would be happy to recommend Specops to other organizations, the response was: “Absolutely!”
Support was excellent. The Specops team were very attentive and responsive.
Solution
Specops Password Policy
Elevate your password security
Interested in seeing how Specops Password Policy can work in your environment?
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