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Default reinstall fails

Possible cause

The Client Side Extension is not installed on the client.

Possible solution

  • Verify that you have a GPO with the Specops Client Side Extension
  • If you do not have the Client Side Extension, you will need to do the following:
  1. Right-click on the OU, and click Create a GPO in this domain and Link it here.
  2. In the text field, enter a name for the GPO, and click OK.
  3. Right-click on the newly created GPO, and click Edit.
  4. You will need to edit the GPO with the following settings:
    • Expand Computer ConfigurationPoliciesSoftware Settings, and click Software Installation. Add your msi package from your file server in the GPO.
    • Right-click Specops Password Client (x86) and select Properties.
    • Select the Deployment tab and click Advanced.
    • Verify that the Make this 32-bit X86 application available to Win64 machines checkbox is NOT enabled.
    • Click OK.

Publication date: June 20, 2018
Modification date: July 2, 2018

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