Hotel and entertainment giant MGM Resorts were left reeling in September 2023 after a serious cyber-attack that kicked off with a fraudulent call to their Service Desk. In the days after the attack, they struggled to get systems back... Read More
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What Happens When You Don’t Secure The Service Desk?
Employee password resets make up a big percentage of the tickets that the service desk handles on a daily basis. While a lot can be said for the high costs that are incurred at the help desk for these types of calls, which Forrester estimates cost about $70 per call, more can be... Read More