Confidence in Every Log In, 24/7

Specops Secure Service Desk

AI Tools can Clone a Voice in Seconds.

Specops Secure Service Desk enforces secure user verification at the service desk, greatly reducing the risk of social engineering. Integrates with SIEM, SOC, & Analytics platform for full security event visibility. Compatible with cloud-only environments (Entra ID).

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Secure Your Service Desk Workflows

Block Social-Engineering Attacks 

Strong caller verification protects service desk agents. 

Fast & Safe Ticket Resolution  

Let agents resolve issues quickly without increasing risk. 

Clear Audit Trails 

Verifiable logs and integrations for compliance reporting. 
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How Specops Secure Service Desk works

Verify Callers and Stop Hackers

AI-powered social engineering and impersonation attacks succeed when verification methods fall short or are bypassed. Specops Secure Service Desk removes that vulnerability.

SSD Admin Options

Securely Enforce User Authentication

  • Remove risky processes vulnerable to social engineering by enabling agents to securely authenticate all end users with forced verification
  • Make use of end user authentication factors that are less prone to social engineering, such as 3rd party integrations (Duo, Okta, plus many more)
  • Export service desk verification events to your SIEM or analytics platform via the Specops Event API, supporting audit trails and SOC workflows
SSD Verify User Admin Screen

No End User Enrollment Required

  • Verify the accounts of users with existing data in Active Directory or Entra ID that can go beyond knowledge-based authentication
  • Easily integrate with existing authentication services such as Duo, Okta, PingID, and Symantec VIP to verify callers from day one
  • Make use of any combination of more than 15 MFA factors to support any user type and ensure any user, with mobile device or not, can be securely verified at the service desk
SSD Specops Fingerprint

Easily (and Securely) Unlock Accounts and Reset Passwords

  • Protect one of the highest risk service desk calls – the password reset call – while minimizing ticket times. Agents can securely reset end user Active Directory or Entra ID passwords as well as force a password change at next logon, but only after the caller has been successfully verified
  • Minimize account lockout call times without sacrificing security – agents can securely unlock users accounts right from the platform, only after the user has been successfully verified
  • Secure the agent login with a flexible MFA platform that can require any combination of MFA factors to ensure the agent is a verified user 
Specops Verified ID Liveness Scan

Specops Verified ID: Highest-Assurance Verification

The new Specops Verified ID add-on takes Secure Service Desk to the next level. It adds government-issued ID scanning and biometric liveness detection, powered by AI and machine learning algorithms, to your password recovery workflows, for the ultimate phishing-resistant verification.

  • Government-Issued ID Verification: Validates users using trusted identity documents such as passports, driver’s licenses, and national ID cards, leveraging AI and machine learning algorithms. These documents include standardized security features designed to prevent forgery. All AI and machine learning algorithms are pre-trained and operate without using or retaining customer data for training purposes.
  • Biometric Liveness Detection: AI-driven real-time biometric analysis confirms the person presenting the document is physically present, preventing spoofing attempts using photos, videos, or masks.
  • Validated Against Active Directory: Key attributes from the scanned document are matched against the user’s directory record before the reset is permitted, removing reliance on knowledge-based answers that attackers can source from data breaches
  • Simple to Add to Your uReset Workflow: Specops Verified ID is available through the Specops:ID mobile app (free for iOS & Android) and is added to uReset via simple configuration, with no separate infrastructure or enrolment process required.
  • Global Document Support: Support for 16,000+ government-issued identity documents across 254 countries.
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Integrate with ServiceNow and other ITSMs

Specops Secure Service Desk integrates with leading ITSM platforms like ServiceNow, allowing you to bring secure user verification directly into your existing service desk workflows. Using its API, organizations can verify user identities within ITSM tools, ensuring agents can safely complete actions like password resets without leaving their ticketing system.


Watch the short demo below to see how Secure Service Desk works with ServiceNow in practice.

Customer Reviews From Gartner Peer Insights & More

See what satisfied customers on Gartner Peer Insights had to say after buying and deploying Specops

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Read Full Review
Amazing lightweight tool which can be installed and used within minutes, provides key security information on what your users are doing with there password decisions and also there inactivity. Creates actionable spreadsheets and pdf's so you can target the users who are using breached passwords.
Ryan C
Infrastructure Engineer, Capterra
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Our company needed a way to protect our staff and IT staff from vishing impersonation calls as well as harden our password policy compliance so we could get our ISO 2700 certification. Specops provided all the tools we need all in one package."
Cybersecurity specialist
IT Security and Risk Management
Read Full Review
Specops Password Auditor provides a quick an easy method to get a view of how your organization is complying with company password policy. The drill downs allow me to view the information that is most important.
Paul M
Sr. Infrastructure Analyst, Capterra
Overall
Ease of Use
Customer Service

Customer Reviews From Capterra

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Features

We’ve designed Secure Service Desk to protect helpdesk agents from social engineering attacks, while maintaining a simple end user experience.   Enforce MFA for Windows logon, adding a second factor to the Active Directory logon.

More secure user verification methods, including Okta, PingID, Symantec VIP, and Duo Security

Security Event API integration for SIEM, SOC, & Analytics platforms

Out-of-the-box support for unlocking user accounts, resetting passwords, and issuing encryption keys

User verification enforcement prior to a password reset or account unlock

Multi-language support for service desk agents and end-users

System usage audit and report tracking

Customizable user interface

API for building connections to verify users in other systems like ServiceNow or Jira

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Frequently Asked Questions

Specops Secure Service Desk is a tool designed to enhance the security of service desks by enforcing secure user verification, reducing the risk of social engineering attacks, and providing agents with the tools to handle high-security accounts and compliance requirements.

It protects against social engineering by enabling agents to securely authenticate all end users with forced verification, using methods that are less prone to social engineering, such as third-party MFA integrations.

It supports a variety of user verification methods, including out-of-the-box integrations with MFA providers like Duo, Okta, PingID, and Symantec VIP, as well as using existing data in Active Directory or Entra ID.

It easily integrates with existing authentication services such as Duo, Okta, PingID, and Symantec VIP, allowing agents to verify callers from day one using any combination of more than 15 MFA factors.

It ensures that agents can securely reset end-user Active Directory or Entra ID passwords and force a password change at the next logon, but only after the caller has been successfully verified, minimizing ticket times without sacrificing security.

It helps organizations meet compliance requirements by providing tools to securely handle high-security accounts and enforce end-user identity verification, reducing the risk of social engineering attacks.

Yes, the user interface is customizable to fit the needs of your organization, ensuring a user-friendly experience for both service desk agents and end users.

It provides system usage audit and report tracking, allowing you to monitor and analyze how the service desk is being used and ensure compliance with internal and external regulations.

Yes, it supports multi-language for both service desk agents and end users, making it accessible to a global workforce.

Yes, it offers an API for building connections to verify users in other systems, including popular platforms like ServiceNow and Jira.

Want to Know More?

Explore additional resources.

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Datasheet

Comprehensive overview of Specops Secure Service Desk features
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How to close the verification gap before attackers exploit it

Securing the service desk. Free guide to download.
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AI Vishing

Real-world examples of voice-clone vishing attacks and how to protect your service desk
Learn More
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How hackers target service desks: Real-world example

In 2023, a cybercrime group hit the MGM Resorts group. This is how it happened:

  • Researched an employee on LinkedIn to impersonate
  • Called the service desk, pretending to be the MGM Resorts employee
  • Claimed to be locked out of their account and requested a password reset
  • Service desk fails to verify and gives attacker a password
  • Attacker gains access to the system and deploys ransomware

Want a Live Demo? Let’s Talk!

See how Secure Service Desk can work for your organization’s team. Complete our quick info form and choose a convenient time to meet.

Getting started with Secure Service Desk

Simple-to-use security for service desk agents and end users.

  1. End user encounters login issue and contacts the service desk
  2. Service desk agent requests verification from the end user
  3. End user verifies with an MFA factor allowed by your organization
  4. Service desk agent rules out social engineering attack and resolves the end user’s access issue

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Stay in the Loop with Specops

Check our latest research, blogs, and best practices to level-up your cybersecurity program.

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