Free AD password auditing with Specops Password Auditor.
Free Password AuditorAI tools can clone a voice in seconds. Can your service desk spot a deepfake?
Specops Secure Service Desk helps you verify every caller before granting access. Prevent social engineering attacks, protect identities, and feed verification events directly into your security operations workflow.
Take the interactive walkthrough! Pick your verification method and experience first-hand how easy it is to verify a caller without the guesswork.
Add Specops Verified ID to Secure Service Desk for stronger, phishing-resistant checks. It uses government ID verification and biometric liveness detection to help stop AI impersonation.
Tailor your Secure Service Desk package to the verification strength your organization needs.
Secure Service Desk Packages |
Essential |
Advanced |
Premium |
|---|---|---|---|
Secure Service DeskEnforce caller verification before service desk actions. |
✔
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✔
|
✔
|
Third Party Authentication PackageVerify with 3rd-party MFA providers (Duo, Okta, and more). |
–
|
✔
|
✔
|
Specops Verified ID Add-OnGovernment-issued ID scans & biometric liveness. |
–
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–
|
✔
|
See what satisfied customers on Gartner Peer Insights had to say after buying and deploying Specops
Specops Secure Service Desk is a tool designed to enhance the security of service desks by enforcing secure user verification, reducing the risk of social engineering attacks, and providing agents with the tools to handle high-security accounts and compliance requirements.
It protects against social engineering by enabling agents to securely authenticate all end users with forced verification, using methods that are less prone to social engineering, such as third-party MFA integrations.
It supports a variety of user verification methods, including out-of-the-box integrations with MFA providers like Duo, Okta, PingID, and Symantec VIP, as well as using existing data in Active Directory or Entra ID.
It easily integrates with existing authentication services such as Duo, Okta, PingID, and Symantec VIP, allowing agents to verify callers from day one using any combination of more than 15 MFA factors.
It ensures that agents can securely reset end-user Active Directory or Entra ID passwords and force a password change at the next logon, but only after the caller has been successfully verified, minimizing ticket times without sacrificing security.
It helps organizations meet compliance requirements by providing tools to securely handle high-security accounts and enforce end-user identity verification, reducing the risk of social engineering attacks.
Yes, the user interface is customizable to fit the needs of your organization, ensuring a user-friendly experience for both service desk agents and end users.
It provides system usage audit and report tracking, allowing you to monitor and analyze how the service desk is being used and ensure compliance with internal and external regulations.
Yes, it supports multi-language for both service desk agents and end users, making it accessible to a global workforce.
Yes, it offers an API for building connections to verify users in other systems, including popular platforms like ServiceNow and Jira.
Explore additional resources.
See how Secure Service Desk can work for your organization’s team. Complete our quick info form and choose a convenient time to meet.
Simple-to-use security for service desk agents and end users.
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