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Specops Password Reset
The Reset Password link does not appear on the logon page after reboot
Possible cause The computer is booting before the network stack has been brought up. This is common when systems are used with wireless or gigabit connected NIC’s. Possible solution You may want to disable Fast Logon Optimization. You can do this with Group Policy, using the Always wait for the network at computer startup and logon policy...
Access denied message on helpdesk webpage
Delegated Helpdesk does not work against an alias: https://spr.domain.com/specopspassword/helpdesk. You must access the page through the FQDN. Possible solution Add another CN to the certificate. “CN=hostname.domain.local” if using https://hostname.domain.local/specopspassword/helpdesk; Or “CN=hostname” if using just the server name https://hostname/specopspassword/helpdesk.
Unknown error in Specops Password Reset website when ASP.NET Impersonation is disabled in IIS.
Description: In some instances customers may encounter the error “Unknown error”, and “An error occurred when serving the request. Please contact your administrator.” This may be seen when browsing to all Specops Password Reset links, or only specific ones like Change, Reset, Enrollment, Helpdesk, or Reporting. Resolution: This can be caused by ASP.NET Impersonation being...
Always get prompted for windows credentials when opening the Helpdesk/Reporting page
You have not added the FQDN of the server (or *.mydomain.com) to the local intranet site using the GPO site to Zone Assignment. Possible solution You will need to complete the steps under “Enabling authentication to the Password Reset Web Server” in the Specops Password Reset Installation Guide.
Error: Security Support Provider Interface (SSPI) authentication failed.
Error message in Specops Password Reset Configuration: SOAP security negotiation with ‘http://server01.domain.local:4371/SpecopsPasswordResetService/Configuration’ for target ‘http://server01.domain.local:4371/SpecopsPasswordResetService/Configuration’ failed. See inner exception for more details. Security Support Provider Interface (SSPI) authentication failed. The server may not be running in an account with identity ‘specops_service@domain.local’. If the server is running in a service account (Network Service for example), specify...