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Specops Password Reset
Errors after disabling TLS 1.0 and TLS 1.1 with Specops Password Reset
Description: In some instances, customers who have disabled TLS versions 1.0 and TLS 1.1 may see errors when users try to use Specops Password Reset by browsing to the password reset page. Users might see this error when browsing to the Password Reset site: “An unknown error has occurred” When you check the Application logs...
Access denied message on helpdesk webpage
Delegated Helpdesk does not work against an alias: https://spr.domain.com/specopspassword/helpdesk. You must access the page through the FQDN. Possible solution Add another CN to the certificate. “CN=hostname.domain.local” if using https://hostname.domain.local/specopspassword/helpdesk; Or “CN=hostname” if using just the server name https://hostname/specopspassword/helpdesk.
Request Too Long Error on Password Reset Webpages
Users may encounter the following error accessing Password Reset pages that use Kerberos integrated authentication (Enrollment, Change Password, Helpdesk, Reporting): Bad Request – Request Too LongHTTP Error 400. The size of the request headers is too long. This error can occur on Kerberos authentication if the end user is in a large number of security...
The Reset Password link does not appear on the logon page after reboot
Possible cause The computer is booting before the network stack has been brought up. This is common when systems are used with wireless or gigabit connected NIC’s. Possible solution You may want to disable Fast Logon Optimization. You can do this with Group Policy, using the Always wait for the network at computer startup and logon policy...
Always get prompted for windows credentials when opening the Helpdesk/Reporting page
You have not added the FQDN of the server (or *.mydomain.com) to the local intranet site using the GPO site to Zone Assignment. Possible solution You will need to complete the steps under “Enabling authentication to the Password Reset Web Server” in the Specops Password Reset Installation Guide.
Unknown error in Specops Password Reset website when ASP.NET Impersonation is disabled in IIS.
Description: In some instances customers may encounter the error “Unknown error”, and “An error occurred when serving the request. Please contact your administrator.” This may be seen when browsing to all Specops Password Reset links, or only specific ones like Change, Reset, Enrollment, Helpdesk, or Reporting. Resolution: This can be caused by ASP.NET Impersonation being...
Error: Security Support Provider Interface (SSPI) authentication failed.
Error message in Specops Password Reset Configuration: SOAP security negotiation with ‘http://server01.domain.local:4371/SpecopsPasswordResetService/Configuration’ for target ‘http://server01.domain.local:4371/SpecopsPasswordResetService/Configuration’ failed. See inner exception for more details. Security Support Provider Interface (SSPI) authentication failed. The server may not be running in an account with identity ‘specops_service@domain.local’. If the server is running in a service account (Network Service for example), specify...