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Specops Password Reset
When the user follows the enrollment reminder link, they are told that they do not have a configured enrollment policy
The service account has lost permissions to read the Specops Password Reset Group Policy Object. Possible solution From the Group Policy Management Console, add the service account to the Delegation Tab of the Specops Password Reset Group Policy Object with Read rights.
User receives “the certificate revocation list server could not be reached” message when they click the reset password link at the logon screen, but not when they browse to the reset page when logged in.
User is not connected to the internet at the logon screen. Possible solution You can use one of the following three options below to solve this issue: Add a new rule to your proxy that allows “domain computers” to reach the CRL servers on the internet. The rule will look similar to the example below:...
“Access denied” message when enrolling with an admin account
Admin accounts are affected by the adminSDHolder rule, which resets the security permissions on privileged AD accounts every 15 minutes. Possible solution Log in with an account with Domain Admin permissions and run the following command. dsacls "CN=AdminSDHolder, CN=System, <Domain DN>" /G "<ServiceAccount>:CCDC;classStore;" "<ServiceAccount>:LC;;" "<ServiceAccount>:CA;Reset Password;" "<ServiceAccount>:RP;userAccountControl;" "<ServiceAccount>:RPWP;mobile;" "<ServiceAccount>:RPWP;pwdLastSet;" "<ServiceAccount>:RPWP;lockoutTime;" Example: dsacls "CN=AdminSDHolder, CN=System, DC=example,...
Incorrect user count or license errors with Specops Password Reset due to LDAP query timeout.
Description: If you see user counts that don’t look quite right, or you get a license error in Specops Password Reset, it could be the nightly user counting timing out. To check if this is the issue, we can check our Event Viewer on the Specops Password Reset server. On the Specops Password Reset server,...
Failed to get the SPR service account UPN from the server ‘..’ Identity check failed for outgoing message. The expected DNS identity of the remote endpoint was ..
The following error message was received after a Specops Password Reset installation or upgrade: Failed to get the SPR service account UPN from the server ‘..’Identity check failed for outgoing message. The expected DNS identity of the remote endpoint was ‘..’ but the remote endpoint provided DNS claim ‘..’. If this is a legitimate remote...
Service failed to start (Initializing ServiceHost) System.InvalidOperationException: Cannot find the X.509 certificate using the following…
The Specops Password Reset Server Service will not start on the server, the application log is showing the following error: Service failed to start (Initializing ServiceHost)System.InvalidOperationException: Cannot find the X.509 certificate using the following search criteria: StoreName ‘My’, StoreLocation ‘LocalMachine’, FindType ‘FindByThumbprint’, FindValue ‘..’.at System.ServiceModel.Security.SecurityUtils.GetCertificateFromStoreCore(StoreName storeName, StoreLocation storeLocation, X509FindType findType, Object findValue, EndpointAddress target, Boolean...
Access denied message on helpdesk webpage
Delegated Helpdesk does not work against an alias: https://spr.domain.com/specopspassword/helpdesk. You must access the page through the FQDN. Possible solution Add another CN to the certificate. “CN=hostname.domain.local” if using https://hostname.domain.local/specopspassword/helpdesk; Or “CN=hostname” if using just the server name https://hostname/specopspassword/helpdesk.
Where do I go to download the latest version of my software?
Specops Password Auditor Password Policy customers should download Password Auditor directly from Password Policy Domain Administration. Updates to Password Auditor can be downloaded from within the Password Auditor application — if an update is available, you will see a prompt to download it. Specops Password Policy https://specopssoft.com/support/en/password-policy/download.htm uReset You would do this directly through the...
403 – Forbidden: Access is denied when browsing to your Specops Password Reset site.
Description: When you browse out to your Specops Password Reset site you encounter the following error: 403 – Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Solution: Generally if you see this message, it can be one of the two items below....
The Reset Password link does not appear on the logon page after reboot
Possible cause The computer is booting before the network stack has been brought up. This is common when systems are used with wireless or gigabit connected NIC’s. Possible solution You may want to disable Fast Logon Optimization. You can do this with Group Policy, using the Always wait for the network at computer startup and logon policy...