Troubleshooting
You can configure the components of Specops Key Recovery to log their internal activity to a verbose debug log. The debug log allows you to follow the events leading up to the error. Debug logging is enabled by changing the relevant registry key from “0” to “1.” Additional logging will be returned by using the higher debug levels “2” or “3.”
Gatekeeper
HKEY_LOCAL_MACHINE\SOFTWARE\Specopssoft\Authentication\Gatekeeper\Logging\Debug
Default log file location: C:\Temp\SpecopsLogFiles\
Gatekeeper Admin
HKEY_LOCAL_MACHINE\SOFTWARE\Specopssoft\Authentication\GatekeeperAdmin\Logging\Debug
Default log file location: C:\Temp\SpecopsLogFiles\
Event logging
The Specops Key Recovery components log their operations to the application log event log.
| Event type | ID | Description |
|---|---|---|
| Error | 2070 | Symantec Endpoint Encryption general error |
| Error | 2071 | Symantec Endpoint Encryption (version 11) Helpdesk failure |
| Information | 2072 | Symantec Endpoint Encryption (version 11) Helpdesk success |
| Error | 2073 | Symantec Endpoint Encryption SQL Database error |
| Error | 2074 | Symantec Endpoint Encryption (version 11) BitLocker failure |
| Information | 2075 | Symantec Endpoint Encryption (version 11) BitLocker success |
| Error | 2077 | Test SQL connection failure |
| Error | 2078 | Test Helpdesk connection failure |