Troubleshooting

Event Logging

Specops Password Notification Server writes entries to the Application event log on the server where it’s installed. Entries with source Specops Password Notification Servers are produced by the Specops Password Notification Server service.

Information events

Entries containing information have event IDs in the range 100 to 199. Below are some of the more important warning events.

EventID Description
100 Starting service...
101 Service successfully started (version x.x.x.x)
102 Stopping service...
103 Service successfully stopped
104 Sleep until HH:MM (time left is HH:MM:SS.MS)…
105 Start checking for expiring user passwords
106 Finished checking for expiring user passwords
109 Various types of information events

Warning events

Entries containing warnings have event IDs in the range 200 to 299. Below are some of the more important warning events.

EventID Description
200 The license is close to being exceeded
201 The trial license is about to expire
202 Service was stopped while processing users
209 Various types of warning events

Error events

Entries containing errors have event IDs in the range 300 to 399. Below are some of the more important error events.

EventID Description
300 An error occurred while the service was starting
309 Various types of error events
310 Failed to create an email for user . Email address missing.
311 Failed to create an email for user . Sender address missing.

Verbose logging

To enable verbose logging, use Registry Editor to modify the following values in the registry key HKLM\SOFTWARE\Specopssoft\Specops Password Notification\Server.

  • Value: Debug
  • Type: REG_DWORD
  • Data: 1 (Decimal)
  • Default: 0 (Decimal)
  • Value: LogFilePath
  • Type: REG_SZ
  • Data: Path to log file.
  • Default: C:\SPEXSERVER.LOG
If any of the values are changed, a restart of the “Specops Password Notification Server” service is necessary for this to take effect.