The following mobile applications can be used to authenticate your
identity during a password reset.
Specops / Google / Microsoft Authenticator
To enroll with any of the authenticator apps (Specops, Google, and
Microsoft), you will need to first download these applications on your
mobile device. These are free from the Apple, Google, and Windows app
Once downloaded, select the identity service(s) from the Enrollment
page. Click Continue.
From the authenticator application, scan the QR code that appears on the
Enrollment page. Once the QR code has been scanned, the authenticator
app will generate a temporary passcode. Enter the passcode on the
Enrollment page, and click Verify.
To enroll with Specops Fingerprint, you will need to download the
application on your mobile device.
Once downloaded, select the identity service from the Enrollment page,
and select Specops Fingerprint. Click Continue.
Register your account from the Enrollment page, by scanning the QR code
on the Enrollment page, with the Fingerprint Authenticator app. You will
be prompted to provide your fingerprint. Depending on the device being
used, you will be asked to either place or swipe your finger on the
The Specops Fingerprint application is supported on iOS devices with
Touch ID fingerprint recognition, and Android 6.0 or newer operating
Note: The full requirements of the Fingerprint Authentication app
on an Android device are:
Android 6.0, API level 23: Older devices will not see the Fingerprint
app from Google Play.
Android API compatible Fingerprint: Most devices with Fingerprint
hardware and Android 6 are compatible. Some exceptions are the Samsung
Note 4 and the Samsung Galaxy S5. The aforementioned have a Samsung
specific API that the Specops Fingerprint app does not support.
Non-compatible devices can still install the Specops Fingerprint app,
but a runtime error message will be displayed indicating the lack of
Mobile Verification Code
To enroll with Mobile Code, select Mobile Code from the Enrollment page.
Enter your mobile number making sure to put in the correct country code
by using the dropdown. Click Send Code. Enter the verification
code that you received on your mobile device in the designated field,
and click Verify Code.