Troubleshooting

You can configure the components of Specops Key Recovery to log their internal activity to a verbose debug log. The debug log allows you to follow the events leading up to the error. Debug logging is enabled by changing the relevant registry key from “0” to “1.” Additional logging will be returned by using the higher debug levels “2” or “3.”

Gatekeeper

HKEY_LOCAL_MACHINE\SOFTWARE\Specopssoft\Authentication\Gatekeeper\Logging\Debug
Default log file location: C:\Temp\SpecopsLogFiles\

Gatekeeper Admin

HKEY_LOCAL_MACHINE\SOFTWARE\Specopssoft\Authentication\GatekeeperAdmin\Logging\Debug
Default log file location: C:\Temp\SpecopsLogFiles\

Event logging


The Specops Key Recovery components log their operations to the application log event log.

Event type ID Description
Error 2070 Symantec Endpoint Encryption general error
Error 2071 Symantec Endpoint Encryption (version 11) Helpdesk failure
Information 2072 Symantec Endpoint Encryption (version 11) Helpdesk success
Error 2073 Symantec Endpoint Encryption SQL Database error
Error 2074 Symantec Endpoint Encryption (version 11) BitLocker failure
Information 2075 Symantec Endpoint Encryption (version 11) BitLocker success
Error 2077 Test SQL connection failure
Error 2078 Test Helpdesk connection failure