End-user

Specops Key Recovery is a self-service solution for unlocking computers. If you are locked out at the pre-boot screen, you can use Specops Key Recovery to unlock your computer, without calling your organization’s helpdesk.

The below content will guide users through the enrollment and key recovery process.

Enrolling with Specops Key Recovery


Before you can use the solution, you will need to complete the enrollment process. Visit https://login.specopssoft.com to get started.

The enrollment process will vary depending on the identity services configured in the policy. To complete the enrollment, the user will need to collect enough stars to fill the star bar by selecting and providing the appropriate information for each identity service. Each identity service is marked with how many stars it is worth.

You can modify your enrollment at a later time from https://login.specopssoft.com. Note that in order to re-enroll with uReset, you will have to authenticate with your Windows identity, and at least one of identity services you have enrolled with previously.

Unlock a computer encrypted with Symantec Endpoint Encryption


If your organization uses Symantec Endpoint Encryption to protect computers, you will see the pre-boot authentication screen when you power on your computer.

If you have forgotten your password, the pre-boot authentication screen may display a URL to Specops Key Recovery. Alternatively, you can contact your administrator in order to obtain the URL.

  1. Browse to the provided Specops Key Recovery URL using a mobile device or another computer.
  2. Enter the email address associated with your corporate account, and click OK.
  3. Select one identity service at a time, and perform the corresponding authentication.
  4. Once you have identified yourself, you will be prompted to select the device you want to unlock. This is the computer you want to access. All computers you previously accessed from your account will be listed.
  5. Specops Key Recovery will ask you for a Sequence Number. To obtain the Sequence Number, press F4 on the computer you want to access, and it will enter Recovery Mode. When you are in Recovery Mode, the Sequence Number will be displayed.
  6. Enter the Sequence Number in Specops Key Recovery, and click Continue.
  7. A Response Key will be generated in Specops Key Recovery.
  8. Enter the Response Key on the computer, and click Enter.
  9. If your administrator has enabled a Challenge Key, you will need to complete steps 9 a-c:
    1. Click F5 on the computer and the Challenge Key will be displayed.
    2. In the Challenge Key field on Specops Key Recovery, enter the Challenge Key as it is displayed on your computer.
    3. Click Continue.
Verify that the Challenge Key is correct by checking the letters and numbers inside the square brackets. If entered correctly, they will be the same.

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Unlock a computer encrypted by Bitlocker (Managed by Symantec Endpoint Encryption)


  1. Browse to the provided Specops Key Recovery URL using a mobile device or another computer.
  2. Enter the email address associated with your corporate account, and click OK.
  3. Select one identity service at a time, and perform the corresponding authentication.
  4. Select Other computer.
  5. Specops Key Recovery will ask for a Bitlocker Recovery Key ID. To obtain the BitLocker Recovery Key ID, press ESC on the computer you are attempting to access. The Recovery Key ID will be listed at the bottom of the screen.
  6. Enter the Recovery Key ID in Specops Key Recovery, and click Continue.
  7. A Recovery Key will be generated in Specops Key Recovery.
  8. Enter the Recovery Key on the computer you want to unlock.

Unlock a computer encrypted by BitLocker


  1. Browse to the provided Specops Key Recovery URL using a mobile device or another computer.
  2. Enter the email address associated with your corporate account, and click OK.
  3. Select one identity service at a time, and perform the corresponding authentication.
  4. Specops Key Recovery will ask for a Bitlocker Recovery Key ID. To obtain the BitLocker Recovery Key ID, press ESC on the computer you are attempting to access. The Recovery Key ID will be listed at the bottom of the screen.
  5. Enter the Recovery Key ID in Specops Key Recovery, and click Continue.
  6. A Recovery Key will be generated in Specops Key Recovery.
  7. Enter the Recovery Key on the computer you want to unlock.