Administration | Authentication Web

The Authentication Web can be used to view system information and manage various aspects of the product including system-wide configurations, and multi-factor authentication policies for its various resources.

Once you have installed and configured the Gatekeeper, users that are members of the Authentication Admin Group can further configure the solution from the Authentication web: https://login.specopssoft.com/authentication/admin

Gatekeepers

From the Gatekeepers menu, you can see a list of your Gatekeepers, and their connection status. For redundancy, set up and configure additional Gatekeepers.

Create and install new Gatekeeper

  1. Login to the Specops Authentication Web.
  2. Click Gatekeepers.
  3. Click New.
  4. Click Download on Default self extracting installation package.
    Note: Take note of the activation code displayed on screen as you will be prompted for it during installation.
  5. Run the installation file.
  6. Complete the installation steps.
  7. Go back to the Gatekeepers page on the Specops Authentication Web, and ensure that the Gatekeeper priority is as needed.
Cloud accounts

From the Cloud Accounts menu, you can:

  • View a list of existing Cloud accounts
  • Add new Cloud accounts
  • Delete Cloud accounts
  • Generate an enrollment URL for a new Cloud account

View existing Cloud accounts

You can view a list of existing cloud accounts. You can also view additional details, such as: the account name, mobile phone number, the last time the password was changed, and the enrollment session expiry date if the user has a pending enrollment.

Add a new Cloud account

To add a new Cloud account, you must be signed in with a Cloud account, or an Active Directory user account in the User Admin Group.

  1. Click Add user.
  2. In the Account name field, enter the account name (UPN) of the user account. For example: username@domain.com
  3. The Full Cloud account name field is read-only. The full Cloud account name is automatically generated from the account name (UPN) specified in the Account name field.
  4. Click Save.

Generate an enrollment session URL for a Cloud account

You can generate an enrollment session URL for a Cloud account in the Cloud Accounts menu. An enrollment session URL enables a Cloud account to enroll, so that they can access the Admin pages in Specops Authentication Web. The URL must be copied and sent via email or text message.

Note: An enrollment URL will expire 2 hours after it has been generated. This is a system-wide setting that cannot be altered. If the URL expires before it is used, a new one must be generated.

  1. Select a Cloud account from the list.
  2. Click Generate next to the Enroll Session URL field.
  3. When the URL has been generated, click the Copy to clipboard button, to copy it.

Delete a Cloud account

You can delete a Cloud account in the Cloud accounts menu.

WARNING: If you are a member of the “Admin group”, you will have the ability to delete another Cloud account.

  1. Select a user from the list.
  2. Click Delete.
Identity services

You can find a full list of available identity services under the Identity Services tab. You can enable/disable identity services all of the identity services in this list. You configure some of these identity services and  manage their system-wide settings on this page.

If an identity service is configurable, you will see a  next to it. 

If an identity service is disabled, you will see a  next to it.  

If an identity service has been enabled, you will see a  next to it.

Examples:  

  • A configurable identity service that is currently disabled. 

  • A configurable identity service that is currently disabled. 

Once you configure aidentity service and enable it, your user will be able to enroll and authenticate with it. If you disable it, the identity service will no longer be available. 

The following identity services can be configured:  

  • Duo: Duo security is a two-step verification service. When users authenticate, they will receive a one-time verification code on the Duo mobile app. They must then enter the code to successfully authenticate. To configure Duo, see here 

 

  • EFOS/SITHS: EFOS/SITHS is a smart card-based authentication service, that enables employees (such as medical professionals) of authorities, municipalities, and county councils in Sweden to electronically identify themselves. To configure EFOS/SITHS, see here 

 

  • Manager Identification: When a user authenticates using Manager Identification, an email or SMS message is sent to their manager. Their manager must then approve the authentication request. This identity service is fully configurable, meaning administrators can decide on the content of the authentication request notification and whether a manager must authenticate before they can approve an authentication request. Each user must have a manager assigned to them in Active Directory, and manager accounts must have an email address/mobile phone number associated with their profile in order to receive authentication requests from users. To configure Manager Identification, see here 

 

  • Mobile Code: If users choose to enroll with Mobile Code, they must enter their mobile phone number. They will then receive a one-time four-digit code via an SMS message, which must be entered in order to successfully authenticate. To configure mobile code, see here. 

 

  • Secret Questions: Users can select questions from a predetermined list and specify the answers to them. They must then answer these questions in order to authenticate successfully. To configure Secret Questions, see here 

 

  • Symantec VIP: Symantec VIP is a two-step verification service. When users authenticate, they will receive a one-time verification code on the Symantec VIP mobile app. They must then enter the code to successfully authenticate. To configure Symantec VIP, see here 
Customization

There are a number of customization features that give you control over the Specops Authentication enduser interface, including: logos, text, and colors. 

Changing the main logo

The logo at the top left of the page, both in Authentication Web and the Authentication Client, can be changed to match your requirements.

  1. Click Browse and select the image you want to use.
  2. Click OK.
  3. Click Upload to place the image.

To revert to the default image, click Default.

Main logo image specifications

The following specifications apply to the main logo image:

  • Supported file types: png, gif, jpg.
  • Maximum file size: one megabyte (1 MB).
  • Transparency in png images will be rendered as expected, with the background color showing through the transparent parts.
  • Image will be rendered with a height of 40 pixels.
    • Aspect ratio of the uploaded file will always be kept intact.
    • Images with a height less than 40 pixels will be scaled up to 40 pixels. The quality of the rendered image will decrease.
    • Images with a height above 40 pixels will be scaled down to 40 pixels. Quality is not necessarily affaected.
    • For the best results, use an image width with a height of exactly 40 pixels and a width that is no greater than 300 pixels. If the image is too wide, there won’t be sufficient room to render the menu items in the header.

Changing the login image

You can also change the image on the login page that is presented to users.

  1. Click Browse and select the image you want to use.
  2. Click OK.
  3. Click Upload to place the image. The image will appear at the top left of the page.

To revert to the default image, click Default.

Login image specifications

The specifications for the login image are the same as for the logo (above), except for the size. The login image has a maximum width of 235 pixels. Images less than 235 px wide will be scaled up (which will decrease the quality of the image), and images more than 235 px wide will be scaled down. The aspect ratio of the original image will always be kept in the rendered image.

Changing the colors

Various colors in the interface can be change to match your comapny’s look and feel. The colors that can be changed are:

  • Page background (page’s main content area)
  • Menu background (top and side navigation)
  • Sign-in background (login page)
  • Default button (primary buttons)
  • Secondary button (buttons such as Cancel etc.)
  • Information box background (textboxes with additional information)

To change the color:

  1. Select the checkbox next to the color you want to change.
  2. Select the color you want to use:
    • Click the color-picker icon and select the color you want, then click OK.
    • Enter the HTML color code (hexadecimal color code) in the text field.

To revert to the default color for all elements, click Default.

Changing the texts

Various texts that are presented to the user in messages and notifications can also be changed.

  1. Select the language you want to make changes to in the Language drop-down.
  2. Click the text element you want to change, for example Enroll_Completed_Header.
  3. Select Use custom.
  4. Enter the text you want to use in the Custom text field and click Save. The Customized column in the list will now show a checkmark at the text element you changed, while the Customized value shows the new text.

To revert to the default text, click the text element, and select Use original, then Save. This will delete the custom text. Note that only deleting the custom text will not revert the text element to the default state (instead, the text field will then be blank).

Text labelDescriptionDefault text
Enroll_Completed_HeaderHeader for page shown when users have met the weight requirements, with option to continue or end enrollment process.All done!
Enroll_Completed_MessageInformation text for page shown when users have met the weight requirements, with option to continue or end enrollment process.You have collected enough stars for your enrollment. Feel free to improve you enrollment information by collecting more stars.
Enroll_CompletedCompleted_MessageText on final page of enrollment process.You have completed the enrollment, you can now close this browser and move on with your day.
Enroll_Edit_HelpText on identity services page when users has opted to make changes to an already complete enrollment.Add or change identity services from the lists below. Make sure your star bar is still full after the changes.
Enroll_HelpText on identity services selection page during enrollment.Use the identity services below to identify yourself until you have collected enough stars to fill the star bar.
Enroll_Index_MessageText displayed when user switches between services to enroll for (e.g. Admin, User Management etc.)You can enroll for multiple services. Select which service to enroll for. You can also make changes to a completed enrollment.
Enroll_Introduction_HeaderHeader on the first page of the enrollment wizard (before entering password)Enrollment Reminder
Enroll_Introduction_MessageText on the first page of the enrollment wizard (before entering password)You are required to enroll for the Password Reset service. Press the button below to start the enrollment wizard.
Error_Mfa_UserHasNoPolicy_MessageError message text displayed when a user who does not have a policy configured tries to sign in.No policy has been configured for you for this service.
Error_Mfa_UserHasNoPolicy_TitleError message title displayed when a user who does not have a policy configured tries to sign in.You cannot enroll for this service
Mfa_Menu_MessageText on identity services selection page during login.Use the identity services below to identify yourself until you have collected enough stars to fill the star bar.
Mfa_NotEnrolled_EnrollmentMissing_HeaderHeader displayed when a user is not enrolled with uReset and tries to reset their password.Enrollment missing
Mfa_NotEnrolled_IsuReset_Information Text displayed when a user is not enrolled with uReset and tries to reset their password.You cannot reset your password because you have not enrolled for the reset password service.
Password_Complete_MessageText on final page for a password reset or password change.Your password has been changed! If using a Windows computer, it is recommended to sign-out and sign-in again with your new password. Also, don't forget to update to your new password in for example the email app on your phone, if necessary.
Password_CompleteSecureBrowser_MessageText on final page for a password reset or password change that started from the Windows identity password view.Your password has been changed! Don't forget to update to your new password in for example the email app on your phone, if necessary.
Password_Instructions_MessageText displayed above password rules when performing a password change or password reset.
Password_Instructions_Mobile_HeaderClickable text displayed on small devices to expand the password instructions, above the password rules when performing a password change or password reset.Show instructions
SkipCredentialScreening_UserName_LabelText displayed when a user enters their username during sign-in.Username
UserManagement_SearchInformationText displayed on the User Management start page.Use the search box to find users. You can search by account names, email addresses or users' real names.
WindowsIdentity_UserName_LabelText displayed when a user enters their password during sign-in.Username

Reporting

The Reporting menu contains several helpful reports. Browse through the available tabs to view the reports.

  • Statistics: From the Statistics tab you can view completed enrollments, completed authentications, as well as text message activity (such as notifications, or mobile code usage).
  • Auditing: From the Auditing tab you can track event changes in uReset. Click Get events for a complete list of events. Alternatively, filter by resource, or date. The results will be displayed, and you can click on each event for more details.
  • System Events: From the System Events tab you can view the log operations by uReset. The displayed information, warnings, and errors, are intended for administrators who are responsible for troubleshooting the system. Click Find for a complete list of activities. Alternatively, filter the activities by type, severity, dates, user, event name, and activity id. The results will be displayed. You can click on each event for more details, including troubleshooting information.
  • Not enrolled users: From the Not enrolled users tab you can track enrollment progress by generating and exporting reports related to user enrollments.
Subscription

You can see the status of your uReset subscription, including enabled features and identity services from the Subscription tab. You can also see usage statistics including completed authentication by month, and all time.

Account

From the Account menu, you can add multiple domains to your Specops Authentication organization account, and manage CAPTCHA settings.

To add multiple domains to your uReset organization account.

  1. Select Account on the Authentication Web.
  2. Click Edit domains.
  3. Click Add new domain name.
  4. Enter the domain name in the additional text field, and click Save. 

Manage CAPTCHA settings

Configure the captcha settings to dynamically display a captcha to prevent user name harvesting.

User Counting

You can refresh the enrollment statistics, found on the Statistics page, by starting a new user count. By default, the nightly user count will be performed at 4:00 AM UTC.

The last count statistics can also be found the page.

uReset

From the uReset tab you can configure your policy mode, and see a list of your policies, their configured identity services, as well as their enrollment and authentication requirements.

Configure the uReset policy mode

To specify the authentication rules for users, you will have the following policy mode options:

  • Cloud: All users will have the same authentication rules for resetting passwords.
  • Group Policy: Users will have different authentication rules as determined by the Group Policy they are affected by. Group Policy Objects can be managed from the Specops Authentication Gatekeeper Admin Tool.
  • Both: Group Policy will be processed first, and the Cloud policy will be applied to users not affected by any Group Policy Object with Specops uReset settings.

Configure the uReset policy

To configure the uReset settings for the policy, click Configure next to each policy to set its authentication requirements.

  1. Move any of the identity services you want to use from the Unselected Identity Services box to the Selected Identity Services
  2. You will need to assign a weight (star value) for each selected identity service. This will allow you to assign a higher value to those identity services you believe provide a higher level of security. For instance, assigning the Specops Authenticator with 2 stars, would be equivalent to two identity services worth 1 star. Click here for additional guidance.
  3. To require the user to use a specific identity service, select the Required
  4. Configure the required weight (stars) for enrollment.
  5. Configure the required weight (stars) for authentication.
    Note: The number of stars required for authentication must be equal to, or less than the number of stars required for enrollment.
  6. To complete the enrollment or authentication process, the user will need to fill the star bar with the number of stars set by the policy.
  7. Click Save when you are done.

Notifications

Notifications can be used to send messages to users and administrators. Notifications are based on system events in Specops Authentication.

  1. Login to the Specops Authentication Web.
  2. Select uReset, and select the Notifications tab.
  3. Select an event from the Event drop-down. The following events are currently available:
    • User reset password
    • User unlocked account
    • Insufficient enrollment found
  4. Select an action from the Action drop-down. The action you select controls the type of message, and the recipient of the message. The following events are currently available:
    • Email
    • Text message
  5. Click Next.
  6. Configure the required settings. Use the Placeholders by clicking them to select the information that will be different for each user.
  7. Click Save.

Settings

You can configure additional settings, including:

  • Enabling the Change Password feature to allow users to change their password from Specops Authentication.
  • Hiding the Unicode password rule to users during a password change.
User Management (Helpdesk)

From the User Management menu, the helpdesk staff can verify the accounts of users, using any of their enrolled identity services, or by sending a text message, containing a code, to the user’s mobile phone. Once a user has been verified, the helpdesk can set a new password for the user, and require the user the change password at next logon. The User Management menu can also displays user statistics, and information.

Configure multi-factor authentication policy when accessing User Management

For added security, you can configure multi-factor authentication policies in the User Management pages in the Specops Authentication Web for users (typically Helpdesk staff) accessing the Helpesk.

Search user

In order to view a user’s information, you will first have to search for that user. Searching for a user from the Go to User Management link will open the User Info tab. From the User Information tab, you can view general and policy information about the user. You can browse through the available tabs to view more information about the user, including password info (last password change, password expiration, etc.) and user statistics (full history of system usage for the user, allowing you to identify if the user is using the system appropriately).


Identity verification for users in Active Directory

It is best practice to verify the accounts of users who call the helpdesk. Active Directory users can be verified from the User identification tab by:

  • Sending a text message to the user’s mobile phone. The message will contain a code, which the user should repeat to confirm that they have the mobile device associated with the account.
  • Requesting identity service verification. Click Request next to the identity service you want the user to identify using. The user can complete the verification from the Specops Password Reset mobile app or from https://www.ureset.com. The user will be required to provide the correct credentials for the requested identity services. When the user has completed the verification, a checkmark will appear next to the identity service.

Note: The identity service verification request will be valid for 10 minutes.

Reset password

Once a user has verified their identity, you can reset the user’s password from the Reset password tab. It is best practice to enable the must change the password at next logon setting when resetting a user’s password.

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