Specops Key Recovery

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  Self-service for BitLocker

  BitLocker lockouts can be caused by hardware changes or occur when working remotely. When a lockout is triggered, the user must call the helpdesk for a recovery password, and use it to unlock their computer. To verify the user, the helpdesk will commonly use security questions, which are prone to social engineering. Specops Key Recovery reduces calls to the helpdesk, and increases security. The solution verifies users with multi-factor authentication so they can receive a recovery key.

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  Self-service for Symantec Endpoint Encryption

  Symantec Endpoint Encryption lockouts occur when a user forgets their password or changes their password while working remotely. If the user has forgotten the old password they will need to contact the helpdesk for a recovery key every time they restart their computer. When combined with our self-service password reset solution, Specops Key Recovery can update the cached credentials, triggering a re-encryption with the new password. This will allow the user to authenticate with their new password, even if they are outside the corporate network.

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  MFA with pre-enrollment

  With Specops Key Recovery administrators can enroll users for multi-factor authentication without requiring users to do this themselves. This is possible with identity services that have identifier information stored in Active Directory, such as Symantec VIP, Duo Security, Okta, and PingID, Mobile Code, and Manager Identification. The enrollment information can also be used for self-service password reset, allowing users to manage their passwords in a secure way.

Sound like a good fit?