Password resets and account lockouts are a burden on IT departments everywhere. By some estimates, 40% of all helpdesk calls are password related. A self-service password reset solution enables users to reset forgotten passwords, and manage account lockouts, without calling the helpdesk.
For IT departments, the benefits of a self-service password reset solution are obvious – less time and money spent on resetting passwords. For users, it’s about convenience. A self-service password reset solution means more availability (24/7), and better accessibility (no matter the device and location). For the business, this translates to a high return on investment, especially when considering employee downtime and productivity loss.
As the central credential store for over 90% of organizations worldwide, Active Directory is a popular candidate for a self-service password reset implementation. This is especially true for organizations with password complexity and expiration requirements as users are more likely to forget a newly created password. As organizations balance security with usability, self-service password reset is a solution to the larger password problem.