Troubleshooting

You can configure the components of Specops Secure Service Desk to log their internal activity to a verbose debug log. The debug log allows you to follow the events leading up to the error. Debug logging is enabled by changing the relevant registry key from “0” to “1.” Additional logging will be returned by using the higher debug levels “2” or “3.”

Gatekeeper

HKEY_LOCAL_MACHINE\SOFTWARE\Specopssoft\Authentication\Gatekeeper\Logging\Debug
Default log file location: C:\Temp\SpecopsLogFiles\

Gatekeeper Admin

HKEY_LOCAL_MACHINE\SOFTWARE\Specopssoft\Au