Release Notes

The Release Notes provide a summary of new features and changes since the last release. The Release Notes can help you evaluate whether an upgrade is necessary.

Current release: 8.20.21104.1

New Functionality

  • Added support for YubiKey as an identity service.
  • Added support for showing rules/phrases in order as configured in Specops Password Policy (Only for users affected by Specops Password Policy).

Improvements/Fixed Issues

  • Improved error message during if user with ‘must not change password’ set in Active Directory attempts to reset/change their password.
  • Enrolling with the Duo identity service could result in an error message.
  • Improved user feedback when Duo has been configured to bypass two-factor authentication.
  • Improved user feedback when a user has inactive/disabled/locked devices for Symantec VIP.

Released April 27, 2021

8.19.21062.3

New Functionality

  • Improved user experience for the Symantec VIP identity service.
  • Added support for ‘quick verification’ to Symantec VIP from service desk.
  • Added option to configure custom verification URL for service desk

Improvements/Fixed Issues

  • Improved usability when entering phone number for the Mobile Code identity service, in particular for Internet Explorer users.
  • Active Directory domain name with underscore (‘_’) was not fully supported.
  • Integrated Windows Authentication could fail from Edge.

Released March 09, 2021

8.18.21040.1

Fixed issues

  • Certain top level domain names, (e.g. .at/.ac) were not supported when signing up or adding new domain names.
  • ‘Required’ flag on questions when configuring the Q&A id service was not always saved.

Released February 15, 2021

8.18.20353.1

Other changes

  • Domain verification is now enabled by default for new installations.

Released January 13, 2021

8.17.20321.1

New functionality

  • Okta Verify: To prevent API tokens from going stale if not used for 30 days, these will now be refreshed by Specops Authentication after 20 days.
  • Added support for traditional Chinese as a user interface language.
  • Added support for PingID as an identity service.

Improvements/Fixed issues

  • Changing/Resetting password could fail for users with short sAMAccountName (1 or 2 characters).
  • Gatekeeper: Changed event id 239, for rejected password resets, to informational level instead of warning.
  • From Internet Explorer, some identity services could fail unexpectedly due to too many redirects.
  • Secure Service Desk: Added device selection for Duo identity service.
  • Secure Service Desk: Loading user could fail if mobile attribute override was set to displayName or other commonly used attribute.
  • Added domain name to unenrolled users report.

Released November 17, 2020

8.16.20303.3

Other changes

  • Gatekeeper: Added additional eventlogging around user counting.
  • After unlocking account and getting signed out, customizations were not shown.

Released November 04, 2020

8.16.20295.1

Fixed issues

  • Gatekeeper: password resets could be handled incorrectly for users affected by password policy containing minimum password age setting, depending on time zone.
  • Changing user interface language in Secure Service Desk did not always work.
  • After a user had unlocked their account, if locked out from Active Directory, the user was able to unlock again without having to re-authenticate.

Released October 23, 2020

8.16.20272.1

New functionality

  • Duo identity service now supports Auth API. This gives a better and more integrated user experience. Existing Duo configuration must be upgraded to bring this to end users.
  • Quick verification has been enabled in Secure Service Desk for the Duo identity service. This requires configuring the Duo identity service to use Auth API.
Note: This release requires all Gatekeepers to be upgraded preferably on the same day. No configuration changes should be made until this is complete. If there is a mix of Gatekeeper versions in your environment and changes are made, undesired notification behavior will be triggered.

Released September 30, 2020

8.15.20248.2

Improvements/Fixed issues

  • After authenticating with Fingerprint app on iOS, the Fingerprint app could fail to return to the originating browser.
  • Authentication with Windows Identity could get stuck with a spinning wheel, never completing.
  • Better indication if a user account in Active Directory has a malformed userPrincipalName.
  • Users whose password had expired in Active Directory, could sometimes not change the password without doing a reset.
  • User counting could be misleading in cases with multiple Active Directory domains.

Other changes

  • PowerShell modules were not signed.

Released September 08, 2020

8.14.20211.1

Fixed issues

  • Fixed an issue where notifications for insufficient enrollment sometimes took longer to send or failed.

Released July 29, 2020

8.14.20202.1

Fixed issues

  • Fixed an issue where displaying the text messages report took you to an error page.

Released July 21, 2020

8.14.20198.2

New features

  • Added new cmdlet Clear-SAGatekeeperCache to clear Gatekeeper cache, to conform with what already is supported from admin tools.
  • Added lockout settings for Mobile Code, Email and Personal Email identity services.
  • Added notifications on admin web pages to indicate if there is a new Gatekeeper version available.
  • Length of identity verification session is now configurable and displayed to Service Desk agent.
  • Added configurable MFA policy for password change.
  • Added option to customize name of Windows Identity id service.
  • Added Service Desk setting for enforcing user to change password at next logon after reset, either mandatory or selected by Service Desk agent.

Fixed issues

  • Browser’s password manager could unexpectedly try to save password.
  • Certain firewalls could drop connections while processing requests from browser to Specops Authentication.
  • Improved usability of customization UI with display name instead of identifiers.
  • Made cmdlets install with Admin tools instead of the Gatekeeper.

Other changes

  • Enterprise admins are now granted permissions to users’ sub-object. This does not apply to already existing sub-objects.

Released July 21, 2020

8.13.20128.13

New features

  • First release of Secure Service Desk as a standalone product.