Administration | User Configurations

The Specops Authentication Client (formerly known as the Specops Password Client) integrates Specops Password Reset and the Windows client computers. When Specops Password Reset Policy is enabled, the Client presents a link to the Specops Password Reset web application on the logon screen. In addition, when a user is logged into the system, the Client provides notifications about enrollment requirements to the logon user.

Download PDF

Enrollment

The enrollment process is required when using secret question authentication. Secret question authentication requires users to enroll with the system by selecting and answering one or more questions from a pool of available questions configured for them in Group Policy. If you only want to use mobile verification, you do not need to enroll using secret question authentication.

Specops Password Reset contains several notification options to remind users to enroll and encourage self-service. The notification method is controlled through GPO settings, with the default setting being the system tray notification balloon tip in the system tray. For more information, read Enrollment Options and Best Practices.

Mobile verification enrollment

When the user follows the notification link to the enrollment page, the enrollment process is started.

  1. Enter your user name.
  2. Click Next.
  3. Enter your mobile number.
  4. If your administrator requires you to verify your mobile phone number, click Send Code.
  5. Enter the code you received on your device into the enrollment page.
  6. Click Next.
  7. Click Finish.

Secret question enrollment

When the user follows the notification link to the enrollment page, the enrollment process is started.

  1. From the Password Reset Enrollment page, select your preferred language for the enrollment from the drop-box.

Note:

  • Only the languages configured for the user through the GPO will be available.
  • The selected language will override any language selection made when the user wants to reset their password.
  1. If required by the administrator, enter your current password in the text field.
  2. Click Next.
  3. Select a question from the list and answer the question.
  4. Click Next.
  5. Repeat steps 4 and 5 until you have fulfilled the number of required questions.
  6. Click Finish.
Reset
  1. Enter your user name in the Password Reset page, and click Next.
  2. If you enrolled using Secret Questions, you will need to:
    • Enter the answer to your secret question, and click next.
    • Repeat (a) until you have answered all the questions.
    • Enter your new password, and click Finish.

Resetting with your mobile device

If you enrolled using Mobile Verification, you will need to:

  1. Click Send Code.
  2. Enter the code you received on your device into the Specops Password Reset web page or mobile app.
  3. Enter your new password, and click Finish.

 

Changing your password
  1. From the change password page, select your preferred language.
  2. Enter your user name.
  3. Enter your current password.
  4. Click Next.
  5. Enter and confirm your new password, and click Finish.
  • Was this Helpful ?
  • Yes   No