Troubleshooting

Event Logging

Specops Password Notification Server writes entries to the Application event log on the server where it’s installed. Entries with source Specops Password Notification Servers are produced by the Specops Password Notification Server service.

Information events

Entries containing information have event IDs in the range 100 to 199. Below are some of the more important warning events.

EventIDDescription
100Starting service...
101Service successfully started (version x.x.x.x)
102Stopping service...
103Service successfully stopped
104Sleep until HH:MM (time left is HH:MM:SS.MS)…
105Start checking for expiring user passwords
106Finished checking for expiring user passwords
109Various types of information events

Warning events

Entries containing warnings have event IDs in the range 200 to 299. Below are some of the more important warning events.

EventIDDescription
200The license is close to being exceeded
201The trial license is about to expire
202Service was stopped while processing users
209Various types of warning events

Error events

Entries containing errors have event IDs in the range 300 to 399. Below are some of the more important error events.

EventIDDescription
300An error occurred while the service was starting
309Various types of error events
310Failed to create an email for user . Email address missing.
311Failed to create an email for user . Sender address missing.

Verbose logging

To enable verbose logging, use Registry Editor to modify the following values in the registry key HKLM\SOFTWARE\Specopssoft\Specops Password Notification\Server.

  • Value: Debug
  • Type: REG_DWORD
  • Data: 1 (Decimal)
  • Default: 0 (Decimal)

 

  • Value: LogFilePath
  • Type: REG_SZ
  • Data: Path to log file.
  • Default: C:\SPEXSERVER.LOG

Note: If any of the values are changed, a restart of the “Specops Password Notification Server” service is necessary for this to take effect.