Troubleshooting

The information below is intended for administrators who are responsible for troubleshooting Specops Deploy / Endpoint protection. Before you perform the tasks in this guide, please ensure you have correctly installed Specops Deploy / Endpoint Protection.

Event logging

The Specops Deploy Server component logs the operations that have been performed to the application log on the appropriate server.

Deploy Server events

Event typeIDDescription
Error3000The server failed to send email.
Error3001The server failed to initialize.
Error3002The server failed to load the SMTP settings used to send email.
Error3003The server failed to save malware information to the database.

Debug logging

You can configure the components of Specops Deploy / Endpoint protection to log their internal activity to a verbose debug log. The debug log allows you to follow the events leading up to the error. Debug logging is enabled by changing the relevant registry key from “0” to “1.” Additional logging will be returned by using the higher debug levels “2” or “3.”

Registry keyDescription
HKLM\SOFTWARE\Specopssoft\Specops Deploy\Endpoint Protection\Configuration\DebugEnables or disables debug logging on the Specops Deploy Server Service.
Default value: 0
HKLM\SOFTWARE\Specopssoft\Specops Deploy\Endpoint Protection\SnapIn\DebugEnables or disables logging of the activity performed by the Specops Deploy / Endpoint Protection GPMC snap-in.
Default value: 1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions\{A7A1D7A7-613D-4abf-8C6E-A427ADD2A200}\DebugEnables or disables debug logging of the activity performed by the Specops Deploy Client-Side Extension.
Default value: 0x00000000 (0)

Note: Do not leave the debug logging turned on unless you need it. Verbose logging over an extended amount of time can create large log files which have the potential of filling your system disk partition.

You can find a complete list of registry settings in the Specops Deploy Endpoint Protection Administration Guide.

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