Troubleshooting

The information below is intended for administrators who are responsible for troubleshooting App deployments in their Microsoft Active Directory environment. Before you perform the tasks inthis guide, please ensure you have correctly installed Specops Deploy / App.

Common issues

This section contains troubleshooting tips for common application deployment issues.

Specops Deploy server not found in Active Directory

Possible cause

The Specops Deploy Server service is unable to create a Service Connection Point (SCP) for Specops Deploy in Active Directory because access was denied. The SVC_SD (Deploy Service Account) does not have the correct permissions on the computer object of the feedback server in AD.

Possible solution

  1. Open Active Directory Users and Computers.
  2. Navigate to the server, and select Properties and Security.
  3. Give “SVC_SD” Full Control on this object and all descendent computer objects.
  4. Click OK.
  5. Restart the Specops Deploy Server.
  6. Refresh Active Directory Users & Computers. You should now see some new child objects.

The server component could not be created on the server

Possible cause

The Specops Deploy Server service is unable to create a Service Connection Point (SCP) for Specops Deploy in Active Directory because access was denied. The SVC_SD (Deploy Service Account) does not have the correct permissions on the computer object of the feedback server in AD.

Possible solution

  1. Open Active Directory Users and Computers.
  2. Navigate to the server, and select Properties and Security.
  3. Give “SVC_SD” Full Control on this object and all descendent computer objects.
  4. Click OK.
  5. Restart the Specops Deploy Server.
  6. Refresh Active Directory Users & Computers. You should now see some new child objects.

Missing installation

Possible cause

  • The client is not installing the application because it is not a member of the security group.
  • The share where the application files are located do not have permissions for Authenticated users.

Possible solution

  1. Add the client to the group.
  2. Rerun GPUPDATE to install the application.

Missing feedback

Possible cause

The Specops Deploy Server is unable to save the information to a network share called IFP on the feedback server. The Server was unable to share the folder.

Possible solution

  1. Add the SCV_SD account to “Local Administrators” and restart the Specops Deploy Server Service.
  2. Verify in the log file that the folders were successfully shared.
  3. Delete the below registry key:
    HKEY_LOCAL_MACHINESOFTWARESpecopsSoftSpecops DeployClient Side ExtensionManaged DeploymentsSystem
  1. Run a GPUPDATE to redeploy the application.
Debug logging

You can configure the components of Specops Deploy / App to log their internal activity to a verbose debug log. The debug allows you to follow the events leading up to the error. Debug logging is enabled by changing the relevant registry key from “0” to “1.” Additional logging will be returned by using the higher debug levels “2” or “3.”

Debug Registry ValueDefauly Log Path
HKLM\Software\SpecopsSoft\Specops Deploy\Control Center%USERPROFILE%\Local Settings\Application Data\SpecopsSoft\SpecOpsDeployControlCenter.log
HKLM\Software\SpecopsSoft\Specops Deploy\GPMC Snapin%USERPROFILE%\Local Settings\Application Data\SpecopsSoft\SpecOpsDeployGpmcSnapin.log
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions
\{A7A1D7A7-613D-4ABF-8C6E-A427ADD2A200}\
C:\Windows\debug\usermode\SpecopsDeploy.log