Specops Self Service Portal

Let users help themselves and cut IT response time.

Specops Self Service Portal allows users to request resources without contacting the helpdesk. With built-in request and approval workflow support, you can use the Specops Self Service Portal to control which computer(s) or user(s) can request resources such as shares, printer, software, and the type of software. This decreases costs by allowing you to keep track of license usage. In combination with a software deployment tool such as Specops Deploy, users can also request complete computer reinstallation, allowing them to easily refresh their computers to the organizational standard in just minutes.

Benefits
Features
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Application Management

Specops Self Service Portal contains an approval based workflow system per user and per computer with control of which computer(s) a user can request software for and the type of software they have access to. This increases your awareness of software usage and allows you to make financial decisions based on the needs of your users.

Reporting

Specops Self Service Portal contains predefined reports that provide an overview of the feedback gathered from owners and users as well as information about applications.

Cut IT Response time

By giving users the ability to request resources, including operating system reinstalls, without contacting the helpdesk, you are empowering the end user to control their own configuration.
- Provision any resource available to end users upon request
- Track and report on usage of resources
- Configure auto-approval policies on separate resources
- Ensure that resources are available to users based on business roles
- End users can quickly request software such as file shares, printer
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