Norden Machinery beats time zone challenges with Specops uReset
Specops uReset helps Norden Machinery employees access their accounts through self-service regardless of location and time zone.
Region
Nordics
Company size
250 – 499
Product(s)
Specops uReset
Industry
Industrials
“Specops uReset is user friendly and intuitive, which resulted in very few questions and a quick adoption.”
Based in Sweden, Norden Machinery is a world leader in tube filling systems that enable many of the products we use daily. Norden manufactures and sells these machines to customers in more than 60 countries, including corporations like Oriflame and Unilever. When Norden wanted an easier password reset process for employees, they turned to Specops for help.
At a glance
20+
identity service providers supported
Quick
ROI and fewer helpdesk tickets raised
270
Employees supported worldwide
The challenge
Norden Machinery struggled to support employees travelling and working from different time zones. When locked out of their accounts, outside Swedish working hours, they had to wait until the next day to access their accounts. This resulted in a loss of working hours and frustration for employees and IT staff. As a temporary solution they used a “password never expires” policy, which presented them with major security issues. Manually unlocking accounts was also becoming too time consuming and inefficient.
Getting up and running
Norden Machinery chose Specops uReset to allow employees to reset their passwords from any location. After three months the majority of their employees were up and running, and less than a year later, they have almost full enrollment to the service. Employees can access instructions on the Intranet and receive emails explaining the new service. Jonas Lind, IT-technician, says:
“Specops uReset is user friendly and intuitive, which resulted in very few questions and a quick adoption.”
uReset supports a wide range of identity services that are a good fit with their needs, including Mobile BankID, mobile code, Facebook and Google. The plan is to upgrade and get started using fingerprint as an authentication method as well. While there are some questions about the service, most of these are about using private logins, such as Facebook, for business purposes.
What impact has uReset had?
With Specops uReset, employees are now able to access their accounts through self-service regardless of location and time of day, which has had a huge impact on work productivity. The number of helpdesk tickets has decreased considerably since they started using Specops uReset:
“Usually the week after the long Swedish summer vacation is peak season for resetting passwords manually,” says Jonas. “That’s a non-existing problem today, which was a pleasant bonus! We would definitely recommend Specops uReset to others. It was a quick ROI for us.”
Solution
Specops uReset
Elevate your password security
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