Specops expands cloud offering to self-service password resets

Good news for cloud-first organizations: we’re pleased to announce Specops uReset is now joining Specops Secure Service Desk as being supported for customers who have fully migrated to the Entra ID cloud. Specops uReset is now available for cloud-only environments, bringing enterprise-grade self-service password reset capabilities directly to your cloud infrastructure.

Whether your team is fully remote, hybrid, or distributed across multiple locations, uReset eliminates the frustration of password-related downtime while reducing IT overhead costs. With support for over 20 identity providers including Specops:ID, Microsoft Authenticator, Okta, Duo Security, and Yubikey, plus advanced security features like geo-blocking and MFA-fatigue resistance, your cloud environment gets the robust password reset solution it deserves.

What’s new with Specops uReset?

94% of organizations now use at least some form of cloud computing and we want to support our customers in whatever environment they choose. That means from today, Specops uReset can support customers with:

• On-premises Active Directory
• Hybrid Active Directory/Entra ID
• Native Entra ID

Save your IT service desk from password reset calls

Users can access self-service password resets from Entra ID joined Windows logon/lock screens – from any browser, on any device. Specops uReset is still solving the same key problems, except it’s now available for cloud-only customers too. Password resets are still a problem for most organizations, regardless of their environment.

Entra ID’s built-in MFA options for self-service password resets are limited in scope. There’s also limited user feedback and a weak password check. This can lead to end users being confused about why their new password didn’t meet the rules and your service desk still getting password-related calls. You’re also still at risk of users setting easily-guessed or known breached passwords.

In contrast, Specops uReset offers native Entra ID users:

• Flexible MFA with 20+ third party authenticators​
• Dynamic end user feedback​
• Breached password check against the complete Specops database (4bn+ compromised passwords)​
• Simple enrollment with privacy built-in

Why deploy a self-service password reset (SSPR) solution

Password-related issues represent one of the most persistent and costly challenges facing IT departments. Gartner research has found 40% of all helpdesk calls are related to passwords. A self-service password reset solution transforms this reactive burden into a proactive empowerment tool. By enabling users to securely reset their own passwords through verified identity challenges, organizations can dramatically reduce help desk volume while improving user satisfaction and productivity.

From an operational perspective, self-service password reset solutions free IT teams to focus on strategic initiatives rather than routine maintenance tasks. This shift enables organizations to better utilize their technical talent while providing 24/7 availability for password resets. End users gain immediate access to their accounts without waiting for IT support, eliminating the downtime that occurs when employees are locked out of essential applications during critical work periods.

The security advantages are equally compelling. Modern self-service solutions incorporate multi-factor authentication, risk-based authentication, and comprehensive audit trails that often exceed the security of traditional help desk processes. Rather than relying on potentially insecure verification methods over the phone, users must provide multiple forms of authentication through secure channels, creating a more robust and traceable security posture.

Why SSPR is relevant for cloud users

Cloud environments amplify both the challenges and opportunities associated with password management, making self-service reset capabilities not just beneficial but essential for modern cloud-first organizations. The distributed nature of cloud infrastructure means users access multiple applications and services across different platforms, often with varying authentication requirements and password policies.

Unlike traditional on-premises environments where users typically interact with a limited set of internal systems, cloud users frequently navigate between Software-as-a-Service applications, Infrastructure-as-a-Service platforms, and hybrid environments. This complexity multiplies the likelihood of password-related issues while simultaneously making traditional help desk support more challenging and time-consuming.

Cloud environments also operate on principles of scalability and elasticity that make fixed-capacity help desk models increasingly inadequate. As organizations rapidly scale their cloud usage up or down based on business needs, the ability to provide immediate, automated password reset capabilities becomes crucial for maintaining productivity without proportionally scaling support staff.

Let end users securely reset their passwords from anywhere, anytime.

Enhance cloud security with SSPR

The security implications are particularly pronounced in cloud environments. Cloud platforms often serve as the gateway to sensitive data and critical business applications, making secure identity verification paramount. Self-service password reset solutions designed for cloud environments can integrate directly with cloud identity providers, leveraging existing security frameworks and compliance standards while maintaining the principle of least privilege access.

Furthermore, cloud users frequently work from diverse locations and devices, making traditional office-hours support models inadequate. A cloud user experiencing a password issue while working remotely at 2 AM or traveling internationally cannot afford to wait for business hours to regain access to critical cloud applications. Self-service solutions provide the always-available access that matches the always-available nature of cloud services.

The integration capabilities of modern self-service password reset solutions align perfectly with cloud-native architectures. These solutions can seamlessly connect with existing cloud identity management systems, single sign-on platforms, and security monitoring tools, creating a cohesive security ecosystem that scales with the organization’s cloud adoption journey.

Try Specops uReset for cloud

Try Specops uReset and discover how cloud-only organizations are saving thousands annually while empowering their Entra ID users with instant, secure password resets from any device, anywhere. Book a live demo.