Specops introduces Secure Service Desk

Specops Software announced today the release of Secure Service Desk. The solution addresses end-user verification gaps at the service desk.

Many organizations do not have a secure process for verifying users who call the service desk. Most of these calls happen to be to related to locked accounts due to forgotten or expired passwords. Yet, the process for verifying these users, and granting them access to their accounts, can leave the organization vulnerable to account takeovers.     

The service desk commonly uses static data pulled in from HR system to verify users. For example, the employee ID, employment history, or other personal information is used as security questions when granting access. However, with the continued increase of personally identifiable data online, social engineering allows cybercriminals to target users, and impersonate them. 

With Secure Service Desk, organizations can enforce user verification with stronger authentication before offering services and information. There are a variety of identity providers available during the verification process, including Mobile Code, Duo Security and, Okta Verify, all of which uplift security by ensuring that only the right users are granted access.

“IT security at the service desk does not always ensure that users are truly who they say they are. This leaves room for attackers who can use it as a backdoor to access network resources,” said Lori Österholm, CTO at Specops Software. “With Secure Service Desk, organizations can enforce secure user verification, and avoid methods prone to social engineering.”

Secure Service Desk is part of a larger authentication platform that enables self-service for password resets, and encryption key recoveries. When used together, the solution offers a consistent authentication process for users across all scenarios.

Do you need a secure process to verify users at the service desk? Contact us, or request a free trial to learn more about how Secure Service Desk can help.

About Specops Software

Specops Software is the leading provider of password management and authentication solutions. Specops protects your business data by blocking weak passwords and securing user authentication. With a complete portfolio of solutions natively integrated with Active Directory, Specops ensures sensitive data is stored on-premises and in your control. Every day thousands of organizations use Specops Software to protect business data.

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(Last updated on October 30, 2023)

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