Specops uReset® Terms of Service

Specops Software (“Specops”) is happy to welcome you and your organization to Specops uReset and the services (“Services”) we offer through uReset.com. Your use of Specops uReset is subject to the terms described below. By using Specops uReset, and its related Services, you agree to be bound by these terms.

Specops uReset Services

Specops uReset and the related Services are made available to you and your organization either for evaluation purposes or as part of a paid license agreement. You are entitled to use only such parts of the Services as is permitted according to your license agreement with Specops. Using the functionality in Specops uReset may require you to access other services not provided by Specops. Such services, and your relationship with them, are the sole responsibility of their respective owners and the entities that make them available.

You may not intentionally misuse or interfere with the operation of Specops uReset, or try to access the Service through other means than the user interfaces and tools provided by Specops. Furthermore, you may only use Specops uReset and the associated Services as permitted by applicable law. Specops may modify, limit, suspend or terminate your access to Specops uReset and the Services at any time if you do not comply with our Terms of Service or while we are investigating suspected misconduct.

Customer Account

In order to use the Services you must register a customer account (“Account”) at uReset.com. The Account represents you or your organization and enables the use of the Services in an associated Active Directory domain. The Account registration details must always contain:

  1. A customer name accurately reflecting the name of you or your organization.
  2. An associated email domain registered to you, your organization or an authorized agent or representative of your organization.
  3. A valid email address where we can reach the person responsible for your Account.

This data is collected to create an Account, set up the on-premises component known as the Gatekeeper service and provide access to the service.  If you are creating an Account on behalf of a legal entity other than yourself, you represent and warrant that you are authorized to do so. Specops will hold the Account responsible for any actions taken in Specops uReset by users or administrators registered to the Account. The Terms of Service may change as required by changes in Specops uReset or any associated services and technologies. Notifications of such changes will be sent to the registered administrator for each Account.

Service Availability

Specops makes every commercially reasonable effort to ensure that the Services are available for use at all times. Acceptable exceptions to the constant availability may still be caused by:

  1. Planned downtime (as communicated to the registered administrator for your Account at least 24 hours in advance).
  2. Circumstances beyond Specops’ reasonable control, including, but not limited to, disasters such as fire, flooding or earthquakes, civil unrest, acts of government, acts of terror, internet service provider failures or denial of service attacks.

In the event of a service interruption Specops will make every reasonable effort to quickly restore full service availability.

Evaluation License

As long as no more than 10 Active Directory user accounts have been registered with your Account, Specops is happy to offer you the Services provided by Specops uReset for evaluation purposes. During such conditions, Specops grants you and your organization a limited, non-exclusive, non-assignable and non-transferable license to access the Services in Specops uReset and utilize the underlying software for the sole purpose of evaluating Specops uReset.

This license is offered free of charge, however, Specops reserves the right to modify, limit, suspend or terminate such access at any time, without notice to you or your organization. Should your Account exceed 10 registered Active Directory user accounts your evaluation license will no longer be valid and you will be instructed to contact Specops and obtain a paid license agreement.

Privacy

Specops considers the privacy of you and your organization to be of the upmost importance.

Specops uReset has been intentionally designed to protect your privacy. Using Specops uReset may require you to register information which connects the on-premises Active Directory user account supplied to you by your organization with user accounts belonging to you in other systems and services. Such information is not stored in the Specops uReset server environment, but rather in the Active Directory service where your user account resides. All the information stored in this way is encrypted in order to further protect your personal privacy, even from administrators within your organization. All network traffic within the solution is also encrypted to ensure that outside parties cannot listen in. Specops does not use or access any information supplied by you as part of your registration in Specops uReset for any other purpose than enabling you to use the Services provided by Specops uReset. This information can include, depending on how your organization’s administrator has configured the product, the following:

  • Username
  • Email address
  • Identity service identifiers, including mobile numbers, security questions data, and account identifiers with third party services such as LinkedIn
  • User’s manager’s display name, username, email address, phone number
  • Personal identity number (Swedish Mobile Bank ID identity service only)

Specops does not share any such information with third parties. For further clarification, Specops uReset specifically does not:

  • Control or intercept any user credentials or biometrics passed between you and the identity services you choose to use to identify yourself to Specops uReset.
  • Collect or store any passwords except the password used to register the organization’s uReset account this password is encrypted, salted and hashed.
  • Monitor your activity in the identity services you choose to use to identify yourself to Specops uReset.

Specops also strongly urges you to maintain the information you have registered in Specops uReset to ensure that you do not keep any information in the system which you do not intend to use.

Intellectual Property Rights

Access to Specops uReset, regardless of licensing option, does not transfer any intellectual property rights in the underlying software or the content of the Services to you or your organization. All logotypes, trademarks and other content protected by copyright law displayed in Specops uReset belong to their respective owners.

SMS Messages and Other Consumable Services

Depending on the configuration made by the administrator of an Account, Specops uReset may need to communicate with registered users of the Account by SMS messages sent to their mobile phones.

By registering with Specops uReset, each individual consents to receiving such messages as configured by the administrator of the Account. SMS messages and other consumable services in Specops uReset also carry a fee per usage. Such fees are normally included in the fees charged for the license agreement, which also regulates the number of included messages per license and month. Organizations exceeding the included number of messages will be billed separately for the excessive traffic.

Specops cannot assume any responsibility for the accuracy of the SMS configuration in your Account, so we strongly urge you to plan such configurations carefully and consider the full implications before you enable these settings.

Disclaimer of Warranty

At Specops we always use our best effort to ensure that our software and services work as documented. However, we cannot guarantee that you will find them useful for your purposes or that they meet your requirements. The Services are provided “as is” and “as available”.  At all times, you remain responsible for your use of our Services and assume all risk and liability for all consequences following from it.

SPECOPS DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS AND/OR CONDITIONS, HOWSOEVER ARISING, TO THE FULL EXTENT PERMITTED BY LAW.

Limitation of Liability

TO THE FULL EXTENT PERMITTED BY LAW, SPECOPS SHALL NOT BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR ECONOMIC LOSSES OFANY KIND ARISING FROM OR RELATING IN ANY WAY TO THE POSSESSION, INSTALLATION OR USE OF OUR SOFTWARE AND SERVICES.

IN NO EVENT SHALL SPECOPS’ LIABILITY, HOWSOEVER ARISING, EXCEED THE AMOUNT OF THE LICENSE FEE PAID FOR USING SPECOPS URESET AND ITS RELATED SERVICES.

For greater certainty, the word “Specops” as used herein, shall mean Specops, its related companies and affiliates, its and their shareholders, officers, agents and employees.

Severability

The invalidity in whole or in part of any of these terms shall not affect the validity of any other term, which shall remain in effect and be revised and interpreted as may be required to make it lawful and enforceable.

Governing Law and Dispute Resolution

Any dispute surrounding the use of the Services shall be handled in accordance with the governing law and dispute resolution terms laid out in the Software License Agreement between Specops and your organization.