Cut Help Desk Password Tickets, Without Adding Risk
Your People Reset Their Own Passwords. You Cut The Tickets.
A large share of help desk calls are password resets, and each one carries a real cost. uReset lets your people reset and unlock their own passwords securely, 24/7, so your agents get their time back.
See uReset On Your Own Active Directory
A few quick details, then pick a time that works.
No commitment. We will show you a secure self-service reset on your own Active Directory.
Password Resets Are A Tax On Your Service Desk
Every forgotten password and locked account turns into a ticket, a phone call, and an agent’s time. Across most organizations, that adds up to a large share of the help desk’s day and a real line on the budget.
Of Help Desk Calls Are About Passwords
A big slice of every agent’s day goes to resets and lockouts instead of higher-value work.
Estimated Cost Per Reset
Each password reset carries a real, repeating cost once you count agent time and downtime.
When Lockouts Actually Happen
People get locked out at night, on the road, and off VPN, long after the help desk has gone home.
Your People Reset Their Own Passwords, From Anywhere
- Employees reset or unlock their own Active Directory or Entra ID passwords from any location, device, or browser, on or off VPN. Not just office workers at a desk.
- With Active Directory, uReset updates the local cached credentials too, even when a Domain Controller cannot be reached and the user is off VPN. That is the call your desk dreads.
- Fewer reset and lockout calls means more IT team time for real work, and a lower service desk cost.
- Every reset is written into a SIEM, SOC, and analytics platform, so security keeps full visibility of who changed what.
Add Verified ID So A Reset Can’t Be Talked Into
Self-service is only as safe as the identity check behind it. AI voice clones and deepfakes now target enrolment and recovery. Verified ID plugs straight into uReset and confirms a real, present person before any reset.
- The user scans a government ID in the free Specops:ID app, then passes a live face check that uses AI to block photos, videos, masks, and deepfakes.
- The result is validated against the user’s record in Active Directory, so the reset runs on a proven identity, not a good guess.
- The identity check runs on the employee during their own self-service reset, so a stolen password or a deepfake cannot push a reset through.
- 16,000+ government ID document types across 254 countries. Data is encrypted and cleared right after each check.
Three Steps To A Secure Self-Service Reset
uReset puts the reset in the user’s hands and keeps an attacker out of it.
Start The Reset
The user hits the reset or unlock option from the lock screen, a browser, or the uReset portal. No call to the help desk.
Prove Who They Are
They confirm identity with secure factors like Duo, Microsoft or Google Authenticator, Okta, PingID, Symantec VIP, or Yubikey. Add Verified ID for a government ID and live face check.
Set The New Password
uReset writes the new password to Active Directory or Entra ID and updates cached credentials, so the user is back to work in minutes.
Secure Self-Service, Wired Into Your Active Directory
Real reset and unlock for the tools your team already runs, with the security controls IT needs.
Active Directory And Entra ID
Reset and unlock across both, from one self-service flow.
Any Device, On Or Off VPN
Browser-based reset from anywhere, including remote and hybrid workers.
Updates Cached Credentials
Keeps off-network laptops in sync, even when the Domain Controller is unreachable.
Flexible MFA
Duo, Google and Microsoft Authenticator, Okta, PingID, Symantec VIP, and Yubikey.
Verified ID
Add a deepfake-proof government ID and live face check to enrolment and recovery.
SIEM, SOC, And Analytics
Every reset is logged for full security event visibility.
Built On A Platform Security Teams Already Rely On
uReset is part of Specops, an Outpost24 company. Specops password and service desk tools protect identities at organizations worldwide, and Verified ID is the deepfake-proof identity layer built right in.
See uReset On Your Own Active Directory
Enter your details and pick a time. We will show you a secure self-service reset, and how Verified ID stops a reset from being talked into.
- A live self-service reset and account unlock, start to finish
- How secure enrolment resists push bombing and AI phishing
- How Verified ID adds a government ID and live face check inside uReset
Get A Live Walkthrough
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